Crossroads Treatment Centers in USA

Crossroads has been at the forefront of substance use disorder (SUD) treatment since 2005. With more than 100 centers across nine states, the organization aims to provide accessible and high-quality care for individuals struggling with SUD. The team consists of doctors, nurse practitioners, counselors, and other healthcare professionals who are dedicated to addressing the opioid and substance use disorder crisis in communities across the U.S.

The treatment approach focuses on developing individualized plans using a combination of evidence-based medication-assisted treatment (MAT) and behavioral therapies. Crossroads’ Mission is to help patients reclaim their lives, improve health outcomes, and strengthen families and communities.

Mission and Vision

Mission: Crossroads focuses on improving health equity and ensuring better outcomes for individuals with substance use disorders.
Vision: The organization strives to provide the most convenient, comprehensive, and high-quality care for patients in need of SUD treatment.

Core Values (INSPIRE)

The organization’s culture is rooted in the INSPIRE philosophy, which guides how the team interacts with patients, communities, and each other. INSPIRE stands for:

• Intuition: Anticipating the needs of patients and team members before they are expressed.
• Nurture: Creating a supportive and caring environment, even when pushing patients beyond their comfort zones to encourage growth.
• Speak: Maintaining clear communication to reduce confusion and ensure smooth processes.
• Perception: Managing public perceptions by educating communities and being mindful of how the team presents itself.
• Interdependence: Teamwork is critical, as effective care requires collaboration between all members of the treatment team.
• Respect: Treating everyone with respect, especially patients who have chosen the challenging path of recovery.
• Empathy: Understanding and appreciating others’ perspectives, especially when supporting patients through difficult experiences.

These values guide Crossroads’ commitment to delivering compassionate care and achieving meaningful recovery outcomes.

Services Provided

Crossroads offers a wide array of services to help individuals recover from substance use disorders. Each patient receives a personalized treatment plan tailored to their specific needs, ensuring the most effective care possible. The services provided include:

1. Clinical Assessment

Each patient undergoes a thorough clinical assessment upon intake. A provider, often accompanied by a care coordinator or counselor, works with the patient to understand their history, symptoms, and needs. Based on this assessment, an individualized, evidence-based treatment plan is created. Follow-up visits and assessments are scheduled based on the patient’s progress.

2. Medication-Assisted Treatment (MAT)

Crossroads provides FDA-approved medications to treat opioid use disorder. The medications offered include:

• Methadone: A long-standing option for treating opioid dependency.
• Buprenorphine: A partial opioid agonist that helps manage withdrawal symptoms and reduce cravings.
• Injectables (SUBLOCADE® and BRIXADI®): Long-acting treatments administered weekly or monthly to ensure consistent management of symptoms.

These medications are combined with behavioral therapies to increase the likelihood of long-term recovery. Crossroads providers work closely with each patient to determine the most appropriate medication based on their treatment plan.

3. Counseling Services

Crossroads emphasizes the importance of counseling to address the underlying psychological and emotional factors contributing to substance use. Counseling is tailored to each patient and focuses on:

• Developing coping strategies for managing triggers and stress.
• Building interpersonal skills to improve relationships and communication.
• Supporting motivation for maintaining long-term sobriety.

By integrating counseling with medication treatment, Crossroads offers a holistic approach that supports both physical and mental recovery.

4. Care Coordination and Social Services

Patients at Crossroads receive support in managing not just their substance use, but also their social and practical needs. Care coordinators help patients access various community resources, including:

• Food and housing assistance
• Transportation services
• Job training programs

These services are crucial in addressing the social determinants of health that can impact recovery. Crossroads partners with local community organizations to connect patients with free or reduced-cost services.

5. Peer Support

Patients have the opportunity to engage with certified recovery or peer support specialists who have personal experience with substance use and recovery. These specialists provide:

• Confidential support and guidance based on their own recovery journeys.
• Motivation and encouragement to help patients stay on track.
• Accountability partners who help patients navigate the challenges of early recovery.

Peer support is a powerful tool in fostering a sense of community and shared experience during the recovery process.

6. Specialty Services for Pregnant Patients and Hepatitis C Treatment

Crossroads provides specialized care for certain patient populations:

• Pregnant patients: Safe and effective treatment options, such as methadone and buprenorphine, are available for pregnant women with opioid use disorder. These medications reduce the risk of prenatal withdrawal and ensure healthier outcomes for both mother and baby.
• Hepatitis C: Patients with co-occurring Hepatitis C receive regular screenings and treatment to manage this condition alongside their SUD.

7. Financial Assistance

Crossroads strives to make treatment accessible to as many individuals as possible by accepting a wide range of insurance plans, including Medicaid, Medicare, TRICARE, VA CCN, and most commercial insurances. For those without insurance, Crossroads offers self-pay options and may have Grant funding available.

Collaborations and Partnerships

Crossroads partners with various organizations and agencies to enhance the care and services provided to patients. Key partners include:

• Substance Use Disorder Providers: Collaborating with other treatment facilities and counselors to offer comprehensive care.
• Criminal Justice System: Crossroads works with corrections institutions to provide medication-assisted treatment for individuals transitioning from incarceration. This partnership addresses the elevated risk of overdose among recently released individuals.
• Government Agencies: At the national, regional, and local levels, Crossroads advocates for policies that increase access to SUD treatment.
• Law Enforcement and First Responders: Partnering with first responders to address the opioid crisis and reduce overdose rates within the community.
• Medical Providers: Coordinating care with hospitals, primary care physicians, OB/GYNs, and other specialists to ensure a holistic approach to recovery.
• Employee Assistance Programs: Offering outpatient care options to help employees access treatment while maintaining their employment.
• Social Services: Working with harm reduction organizations, housing facilities, and shelters to connect patients with essential services.

Awards and Recognition

Crossroads is LegitScript certified, a recognition of its commitment to maintaining high standards of care and ensuring compliance with regulations for substance use disorder treatment.